Bend-Pak Reviews

Products don't last had my lift motor quit a year into using it and all though they were helpful trying to trouble shoot the cause it still did not work and I had to shell out more money for a new motor to continue working instead of having scrap metal hanging around the shop. i do not recommend buying products from them

I have no idea where to even start. I ordered the 7000 XLT Jack For a project I was starting in a couple weeks. A couple weeks Pass by and I have no problem And $2000 of my account. So I called to find out what's going on They say there's been a problem And it's still sitting on the truck. So I asked him to please kindly cancel my order because I had to go another route for the Project that I had planned on using them for. Maybe just to say I've already lost money due to never get in them in time. The next thing I know they're being delivered Almost a couple weeks later. I called them up so they need to come back and get them I don't need them anymore. Well now I'm fighting to get my credit back nobody wants to give me my credit and they also want to charge me A restocking fee because The internal issues they had with their company. I hate to say it but I was really looking forward to using Is this Jack System. I will have to go and find another company that I can use for my next project I will not recommend bedpack or quick Jack To anyone. I really wish that I could have been giving a better Review and a review on how the product actually worked. But I will never know

On October 7, 2022 after 5 months of trying to get a wheel balancer combo machine which arrived defective we obliged everything customer service/warranty rep requested; including working on the machine for which we have no expertise in. We were promised compensation which has yet to arrive, no one returns our calls or emails. We just consistently get ignored. No one ever has a solution but they transfer you to a VM or an extention that tells you to press buttons for this and that and still no one answers. This is the promise which has not been fulfilled-

We want to make sure we get you taken care of and keep our end of the deal by cutting you a check for self-diagnosing and attempting to repair the equipment for the amount of $188.00.

Please complete the required document for us to process the check for you and send them back to us at your earliest convenience.

Junk lifts. Parts are expensive. In 5 years I've replaced 3 pumps. 1 ram. 2 hydraulic lines, both turn plates. Biggest pos I've ever owned. Can't even get trade in value on it because no one wants them. Buy a rotary.

Submitted a request for pricing to buy a lift one week ago. No response from Benpak. Now I read all these bad reviews. I think I will buy from Forward Lifts instead.

During installation of my lift I noticed that one of sheaves (pulleys) was corroded to the point that there was a hole right through to the bearing. I called Babco who sold me the lift and they started right away with well that's not covered by warranty (this is a brand new lift being installed by their installers). After some calls BendPak agreed to supply a new sheave. During another warranty repair I noticed another sheave was also corroded and this time BendPak agreed after multiple calls to give me a new sheave but I would have to pay for the installation (this is a brand new lift). My vendor Babco in Canada was totally useless and supplied no support. I'm very disappointed in what was suppose to be one of the best lifts on the market. BendPak does not stand by their product.

Purchased two HD7-Wide lifts in January. Installer has been on-site seven times to try and fix the deficiencies in the lift so they would work. BendPak customer service is and was useless. Finally after involvement from our attorney, BendPak agreed to pick the lifts up and take them away. It has been four weeks since lifts were taken back and I am still awaiting balance of refund. BendPak will not answer calls or emails and even with an agreement in writing regarding the full refund they have not followed thru. Do NOT buy from this company. They are by far the worst company I have ever dealt with. Go anywhere else but BendPak.

This company is horrible, promised order with free shipping only to email to call in to pay fuel surcharge as a separate transaction after my order was placed and paid for. My order never shipped out, after about two weeks I called only to be told my order was not filled due to no inventory at their Alabama warehouse, mind you no one bothered to call to inform me for two weeks. Customer service is nonexistent and horrible, they show no appreciation nor care for your business. My advice, take your business somewhere else to a company that values it.

TERRIBLE CUSTOMER SERVICE!!! TRIED ORDERING A SWITCH FOR MY 2 YR OLD LIFT. NOONE WILL CALL YOU BACK. NOONE KNEW THE PART NUMBER. TOOK 3 DAYS TO GET A PART NUMBER AFTER BEING ON HOLD FOR OVER AN HOUR. BUT STILL CANT GET ANYONE ON THE PHONE TO ORDER IT. WORST COMPANY EVER

Ordered a Cool Boss for $1495 with free shipping. A week went by and then some random person from Bend pak starts emailing me that there is a $55 shipping surcharge. I can't call her she must call me. I asked if they could just charge the card on file and the reply was that they don't keep cards on file. Bunch of phone tag and just general strangeness. Finally I just said to them either ship the item or refund my money. It took two weeks for them to refund the card. The company appears to be run by amateurs. You are going to violate a variety of federal (and no doubt state) statutes over $55? How about increase the price and let people know what they are expected to pay. and leave it at that?

I ordered a 4 post Bendpak lift from Summit Racing in August 2021. It is January 2022 and no word. I understand that there is a global pandemic going on but an email with some sort of status report would be nice.

We simply ordered some hose and fittings in December , paid for at the time of sale from Melissa Bravo... We are still waiting, only to be told there accounting department didn't release the order. Customer service is absolutely the worst. NEVER AGAIN !!!

Decent products. Customer service and ordering parts is a nightmare. Takes a simple process with 2/3 days being down into a back and forth email nightmare with 2/3 weeks being down...it's insane.

All I can say is what poor quality, I purchased a bendpak 10k pound 2 post hoist just over 2 years ago. We now have hydraulic oil leaking and after further investigation we found the actual ram that moves in and out of the lift cylinder is cracked! I called bendpak and they said that the lift cylinders are only warrantied for 2 years and I’m just out of that period. I am just very concerned that this company is saying it’s acceptable for someone to be under a 10k pound vehicle knowing that their product will fail after only 2 years. I will not be buying a bendpak lift ever again and I hope enough people see this to realize that bendpaks quality is not the same as it once was.

DO NOT BUY THEIR LIFTS, THE ARMS DO NOT LOCK WHEN RAISING, IF YOU LIFT A VEHICLE THAT THE FRAME HAS UNDER COATING ON IT , IT WILL SLIP OFF, VERY POOR QUALITY, SPEND A LITTLE EXTRA AND GET A ROTARY--HAD A ROTARY AND NO PROBLEMS FOR 20 YEARS, BENDPAK SHOULD GET OUT OF THE LIFT BUSINESS!!!!!